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CUSTOMER SERVICE MANAGER

Full time @RIVERSIDE STORES LIMITED posted 3 weeks ago in Customer Services Jobs
  • 103 Tachbrook Street, London, England, SW1V 2QA View on Map
  • Post Date : March 5, 2025
  • Apply Before : April 5, 2025
  • Salary: £31,000.00 - £39,000.00 / Annually
  • 0 Application(s)
  • View(s) 15
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Job Detail

  • Job ID 20063
  • Experience 3 Years
  • Gender Any
  • Industry Customer Services
  • Qualifications Certificate
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Job Description

  • Team Leadership: Supervise and motivate the customer service team to ensure high performance and efficiency.
  • Customer Support Management: Handle escalated customer inquiries, complaints, and service issues to ensure prompt resolution.
  • Process Improvement: Develop and implement strategies to enhance customer service processes and overall customer experience.
  • Performance Monitoring: Track key performance metrics and analyze customer feedback to drive continuous improvement.
  • Training & Development: Train and mentor customer service representatives to improve skills and service quality.
  • Policy & Compliance: Ensure adherence to company policies and industry regulations in customer interactions.
  • Cross-Department Collaboration: Work closely with sales, marketing, and operations teams to align customer service goals with business objectives.
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