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CUSTOMER SERVICE MANAGER

Full time @TECTEX LTD posted 2 weeks ago in IT Jobs
  • Parkshot House, 5 Kew Road, Richmond, London, Greater London, United Kingdom, TW9 2PR View on Map
  • Post Date : January 10, 2025
  • Apply Before : February 10, 2025
  • Salary: £31,000.00 - £39,000.00 / Annually
  • 0 Application(s)
  • View(s) 1
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Job Detail

  • Job ID 11442
  • Experience 3 Years
  • Gender Any
  • Industry IT
  • Qualifications Certificate
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Job Description

Tasks
● Lead, train, and support a team of customer service representatives.
● Perform regular performance evaluations and provide continuous coaching and feedback.
● Create a positive work atmosphere and encourage teamwork and collaboration.
● Manage the daily operations of the customer service department to ensure efficiency and productivity.
● Oversee and streamline workflow to ensure timely resolution of customer inquiries and issues.
● Develop and implement procedures to enhance service quality and efficiency.
● Maintain high levels of customer satisfaction by addressing concerns and complaints quickly and professionally.

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