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CUSTOMER SERVICE EXECUTIVE

Full time @TECTEX LTD posted 2 weeks ago in IT Jobs
  • Parkshot House, 5 Kew Road, Richmond, London, Greater London, United Kingdom, TW9 2PR View on Map
  • Post Date : January 10, 2025
  • Apply Before : February 10, 2025
  • Salary: £31,000.00 - £39,000.00 / Annually
  • 0 Application(s)
  • View(s) 1
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Job Detail

  • Job ID 11446
  • Experience 3 Years
  • Gender Any
  • Industry IT
  • Qualifications Certificate
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Job Description

Tasks
● Engages with customers to understand their needs, address inquiries, and resolve complaints professionally and efficiently.
● Provides information on products, services, and company policies, ensuring clear and accurate communication at all times.
● Processes orders, applications, forms, and requests while preserving correct records and customer data.
● Identifies and escalates customer issues to appropriate departments when necessary, ensuring prompt and effective resolution.
● Examines consumer input to make recommendations for enhancements to services, procedures, and goods.
● Retains a thorough understanding of business products and market developments to give clients current information and customized solutions.
● Supports the development and upkeep of reports on customer interactions, resolution measures, and service performance.
● Promotes team goals by exchanging information and fostering a supportive, cooperative work atmosphere.

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