CUSTOMER SERVICE MANAGER
Permanent @RIVERSIDE STORES LIMITED posted 2 days ago in Logistics & Warehouse Jobs Shortlist Email JobJob Detail
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Job ID 16381
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Experience 3 Years
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Gender Any
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Industry Customer Services
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Qualifications Certificate
Job Description
- Team Leadership: Supervise and motivate the customer service team to ensure high performance and efficiency.
- Customer Support Management: Handle escalated customer inquiries, complaints, and service issues to ensure prompt resolution.
- Process Improvement: Develop and implement strategies to enhance customer service processes and overall customer experience.
- Performance Monitoring: Track key performance metrics and analyze customer feedback to drive continuous improvement.
- Training & Development: Train and mentor customer service representatives to improve skills and service quality.
- Policy & Compliance: Ensure adherence to company policies and industry regulations in customer interactions.
- Cross-Department Collaboration: Work closely with sales, marketing, and operations teams to align customer service goals with business objectives.
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