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Customer Care Manager

Full time @CYBERMYSTIC LTD posted 4 days ago in IT Jobs
  • 1st Floor Cobham Msa, M25, Junction 9/10 Downside, Cobham, Surrey, United Kingdom, KT11 3DB View on Map
  • Post Date : January 11, 2025
  • Apply Before : January 25, 2025
  • Salary: £31,000.00 - £39,000.00 / Annually
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  • View(s) 2
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Job Detail

  • Job ID 10336
  • Experience 3 Years
  • Gender Any
  • Industry IT
  • Qualifications Certificate
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Job Description

Tasks

  • Create and preserve efficient channels of communication with clients to learn about their requirements, worries, and comments.
  • Ensure a positive customer experience at all touchpoints by putting strategies in place to improve customer satisfaction and loyalty.
  • Examine consumer interactions and comments to find patterns, problems, and areas where goods and services can be made better.
  • To guarantee reliable and effective service delivery, create and manage customer care policies, procedures, and training initiatives.
  • Work cross-functionally with the product, sales, and marketing teams to respond to customer questions, quickly fix problems, and promote ongoing process improvement in customer service.
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