Post New Job

⁠CUSTOMER SERVICE OFFICER

Full time @H AND E BOUTIQUE LIMITED posted 3 weeks ago in Retail Jobs
  • H And E Boutique 21 East Street, Barking, Essex, United Kingdom, IG11 8ER View on Map
  • Post Date : September 26, 2024
  • Apply Before : October 26, 2024
  • Salary: £31,000.00 - £39,000.00 / Annually
  • 0 Application(s)
  • View(s) 3
Email Job

Job Detail

  • Job ID 5710
  • Experience 3 Years
  • Gender Any
  • Industry Retail
  • Qualifications Certificate
Bottom Promo

Job Description

Tasks

  • Respond promptly to customer inquiries via phone, email, or chat, providing accurate and helpful information.
  • Resolve customer complaints and issues in a timely and professional manner, ensuring a positive experience.
  • Assist customers with product and service information, including orders, billing, and technical support.
  • Handle and process customer orders, returns, and exchanges, coordinating with relevant departments as necessary.
  • Maintain a thorough knowledge of company products, services, and policies to assist customers effectively.
  • Record and document customer interactions, transactions, complaints, and feedback in the CRM system.
  • Identify and escalate complex issues to the appropriate department or manager for resolution.
  • Follow up with customers to ensure their inquiries have been resolved and they are satisfied with the service.
  • Contribute to the development of customer service best practices and process improvements.
  • Stay updated on company policies, new products, and any changes in service offerings to provide accurate information.
Bottom Promo

Other jobs you may like

 
Required 'Candidate' login to applying this job. Click here to logout And try again
 
 
 
  • Drop a resume file or click to upload.
    To upload file size is (Max 5Mb) and allowed file types are (.doc, .docx, .pdf)
    or
    Upload Resume
  • Upload Cover Letter

    To upload file size is (Max 1Mb) and allowed file types are (.doc, .docx, .pdf)

  • By clicking checkbox, you agree to our Terms and Conditions and Privacy Policy

    You accept email communication.

    Apply for the job
 
 

Apply for this Job

  • Drop a resume file or click to upload.
    To upload file size is (Max 5Mb) and allowed file types are (.doc, .docx, .pdf)
    or
    Upload Resume
  • Upload Cover Letter

    To upload file size is (Max 1Mb) and allowed file types are (.doc, .docx, .pdf)

  • By clicking checkbox, you agree to our Terms and Conditions and Privacy Policy

 

Answers

 

Job Alerts

 

Account Activation

Before you can login, you must activate your account with the code sent to your email address. If you did not receive this email, please check your junk/spam folder. Click here to resend the activation email. If you entered an incorrect email address, you will need to re-register with the correct email address.