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Customer Service Manager

Full time @BIG BITE GRILL HOUSE LIMITED posted 3 weeks ago in Hospitality & Catering Jobs
  • 257-259 High Street, West Bromwich, United Kingdom, B70 7LX View on Map
  • Post Date : October 31, 2024
  • Apply Before : November 30, 2024
  • Salary: £31,000.00 - £39,000.00 / Annually
  • 0 Application(s)
  • View(s) 10
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Job Detail

  • Job ID 6616
  • Experience 3 Years
  • Gender Any
  • Industry Hospitality & Catering
  • Qualifications Certificate
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Job Description

Tasks required by this job include:
● Control and direct the day-to-day activities of the customer service division.
● To guarantee efficiency and consistency, create and implement policies and procedures for customer service.
● To improve their abilities and output, customer service personnel should receive coaching, mentoring, and training.
● Keep an eye on client interactions to make sure quality requirements are fulfilled and spot potential improvement areas.
● Respond promptly and expertly to complaints and inquiries from customers that have been escalated.
● Examine data and client input to find patterns and areas that could be improved.
● Work together with other departments to enhance overall customer satisfaction by resolving client complaints.
● Create and put into action plans to improve client loyalty and retention.
● For the purpose of management evaluation, prepare periodical reports and presentations on customer service performance.

 

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