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Customer Service Manager

Full time @CYBERMYSTIC LTD posted 4 days ago in IT Jobs
  • 1st Floor Cobham Msa, M25, Junction 9/10 Downside, Cobham, Surrey, United Kingdom, KT11 3DB View on Map
  • Post Date : January 11, 2025
  • Apply Before : January 25, 2025
  • Salary: £31,000.00 - £39,000.00 / Annually
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  • View(s) 3
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Job Detail

  • Job ID 10339
  • Experience 3 Years
  • Gender Any
  • Industry IT
  • Qualifications Certificate
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Job Description

Tasks

  • Lead, train, and support a team of customer service representatives.
  • Perform regular performance evaluations and provide continuous coaching and feedback.
  • Create a positive work atmosphere and encourage teamwork and collaboration.
  • Manage the daily operations of the customer service department to ensure efficiency and productivity.
  • Oversee and streamline workflow to ensure timely resolution of customer inquiries and issues.
  • Develop and implement procedures to enhance service quality and efficiency.
  • Maintain high levels of customer satisfaction by addressing concerns and complaints quickly and professionally.
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